Build AI capacity without breaking your operations
Normal Technology engagements turn experimentation into durable workflows. We train your people, document the change, and leave instrumentation behind so you can prove the win.
Every engagement ships with durability, not hype
We use the Access→Adoption ladder to move from discovery to enablement. You leave with documentation, trained teams, and instrumentation that proves the win.
Operational runway
Roadmaps, success metrics, and escalation paths keep momentum long after the session ends.
Workflow handoffs
Reusable prompt + SOP libraries shorten onboarding for new workstreams and new teammates.
Leadership syncs
We brief stakeholders at key milestones so AI adoption never relies on hallway updates.
Pick the format that matches your AI maturity
Every offer is built around the Access→Adoption ladder. You get documentation, enablement, and metrics that keep momentum after Mason steps out of the room.
Kickstart · AI 101 for Teams
Align language, debunk myths, and coach your team through three measurable workflows in a live working session.
- Pre-work survey + readiness score for every participant.
- 10-prompt starter library tailored to your stack.
- Policy starter + glossary so leadership shares the same playbook.
Regional ops team reclaimed 5 hours per week by templating reporting prompts and automations.
Agency Accelerator · Half-Day Intensive
Map client workflows, score opportunities, and craft a service-ready playbook that your team can run the next morning.
- Client-facing prompts, QA rubrics, and pricing calculator.
- Metrics dashboard template with leading/lagging indicators.
- Leadership recap with recommended service roadmap.
Creative agency unlocked $14k in new monthly retainers pitching the Normal Tech bundle as a managed service.
Policy & Adoption Roadmap
Codify AI usage, governance, and KPIs so your leadership team can approve an adoption plan with confidence.
- Current-state assessment, risk analysis, and compliance checklist.
- Adoption roadmap with 30/60/90 day milestones + owners.
- Executive workshop + briefing deck for rapid approval.
PE-backed portfolio rolled out AI usage policy across 7 brands with zero security exceptions in the first quarter.
Workflow Integration Sprint
Embed AI into live processes with guardrails, QA loops, and training so teams trust the system on day one.
- Hands-on buildout of priority workflow with instrumentation.
- Enablement toolkit: prompts, SOPs, incident response, dashboards.
- Leadership and team retros to decide what scales next.
SaaS customer support team reduced first-response times by 42% while improving CSAT by 11 points.
Choose the path that matches your team’s starting point
Every option keeps the Access→Adoption ladder intact. Use the matrix to see where workshops, consulting, and digital products shine.
| What you need | Workshops | Consulting sprints | Digital products |
|---|---|---|---|
| Best for | Teams building shared language & alignment. | Leaders ready to formalize policy, governance & metrics. | Self-starters who need vetted prompts, policies, and visuals. |
| What you get | Facilitated sessions, live demos, on-the-spot workflow builds, and office hours. | Discovery, roadmap, stakeholder briefings, ready-to-run playbooks, and instrumentation. | Instant downloads, updates for 12 months, and white-label assets you can ship today. |
| Ownership | Mason facilitates the day; your team implements with provided guardrails. | We build alongside your operators, then hand off with training and metrics reviews. | Your team implements using the provided libraries and async Loom walkthroughs. |
| Next step | Schedule a workshop discovery | Start an adoption consult | Browse product catalog |
Snapshots from recent Normal Technology engagements
Names are anonymized when required, but every result is real and backed by documentation you can review during discovery.
42% faster client delivery
Boutique marketing agency used the Half-Day Accelerator to build a managed AI service, reducing content QA loops from 5 days to 3.
- Built 18 reusable prompts + SOP bundle for producers.
- Rolled out a metrics dashboard tied to client SLAs.
- Closed two retainers within 30 days using the new offer.
-42% first-response time
Customer support org embedded AI into triage workflows with Normal Technology guardrails, improving CSAT by 11 points.
- Implemented routing prompts with confidence scoring.
- Governed QA loop with human-in-the-loop audits.
- Instrumented dashboards for leadership + weekly retros.
7 business units aligned
After a 3-week roadmap, leadership deployed AI usage policy across seven plants with zero security exceptions in Q1.
- Created role-based guardrails & incident playbook.
- Established adoption metrics tied to safety audits.
- Launched change management toolkit for plant leads.
Ship-ready assets for teams who like to move fast
Instant access to Normal Technology templates, prompts, and visuals. Every product includes 12 months of updates so your library stays current.
Policy Template Pack
$99
Role-based policies, incident flows, and review cadences you can ship in a single afternoon.
Get download linkAdd payment link in Design → Products.
Agency Prompt Library
$149
Scenario-driven prompts with QA rubrics and client-ready handoff checklists for content, QA, and support teams.
Get download linkAdd payment link in Design → Products.
Workshop-in-a-Box
$299
Decks, facilitator notes, demo scripts, and worksheets to deliver a Normal Technology workshop on your own.
Get download linkAdd payment link in Design → Products.
Access→Adoption Starter Course
$249
Self-paced video curriculum with worksheets and office hours prompts to guide your first adoption sprint.
Get download linkAdd payment link in Design → Products.
Persona Profiles Deck
$79
Human-readable model personas with usage patterns, guardrails, and messaging you can drop into stakeholder decks.
Get download linkAdd payment link in Design → Products.
Access→Adoption Ladder Poster
$29
Printable ladder artwork to keep the crawl → walk → run → fly journey visible in war rooms and standups.
Get download linkAdd payment link in Design → Products.
Questions teams ask before we start
Have something else? Email hello@masonjames.com or add it to your call agenda.
How do we prepare for a workshop?
We send a readiness survey, attendee primer, and agenda the moment you book. Leadership receives a briefing deck so everyone lands with the same context.
What happens after the session or sprint ends?
You’ll leave with recordings, documentation, and a 90-day adoption plan. We schedule optional office hours and share escalation paths to keep momentum.
Do you customize policies for regulated industries?
Yes. We adapt policy language, approval chains, and audit requirements with your legal or compliance partner so governance aligns with existing controls.
Can we bundle consulting with digital products?
Absolutely. Consulting clients receive the relevant product licenses so internal teams can reuse prompts, dashboards, and visuals without extra fees.
Do you work with teams outside the U.S.?
Yes—sessions can run virtually across time zones. We account for data residency and tool availability constraints during scoping.
Ready to ship your next AI win?
Tell me where you’re stuck, invite a teammate, and we’ll map the crawl → walk → run plan together.